English Language Programmes

What could be better than being able to speak proficiently and write well in the widely-spoken business language?
The English Language Programmes at Excel Minds can help you improve your English proficiency. Nothing is greater than these easy to follow modules, friendly and understanding trainers, and of course you get to study in a comfortable learning environment.

It’s never too late to learn. Grab your chance now.

Basic Conversational English
Business English For Executives
Better English For Frontliners
Intensive Grammar Coaching
C.H.A.R.M. of Business Writing
Effective Email Writing

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BASIC CONVERSATIONAL ENGLISH

Overview
This 2-day course will help you be more confident as you engage in any business or social conversation.

Target audience
This course is suitable for non-executives in any organization

Training delivery method
Mini lectures, interactive discussion, video and audio, group activities

Objectives
This course aims to support participants in:

Motivating learners to overcome the fear of speaking in English.
Discovering and using theme-related vocabulary appropriately.
Practicing guided listening and speaking.
Practicing speaking spontaneously.

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BUSINESS ENGLISH FOR EXECUTIVES

Overview
This is a 2-day training that supports you in building self-confidence for effective spoken communication, especially relevant in everyday workplace scenarios.

Target audience
This course is suitable for executives and non-executives in any organization

Training delivery method
Powerpoint, interactive discussion, video and audio, handouts

Objectives
This course aims to support participants in:

Motivating learners to improve collectively in order to overcome weakness.
Learning basic grammar that is necessary for any learners.
Practising listening and speaking based on work-related situations.
Making and receiving phone calls effectively.
Learning easy-to-follow tools to improve English skills.

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BETTER ENGLISH FOR FRONTLINERS

Overview
This comprehensive programme addresses the common challenges faced by frontliners, thoughtfully designed to help them communicate more effectively and professionally in English.

Target Audience
Frontliners of any organization.

Training delivery method
Mini lectures, group discussion, language games and participants presentations.

Objectives

Identify your customers’ needs.
Ensure a positive ‘can-do’ attitude towards customers at all times.
Practise effective listening, speaking and questioning skills.
Effectively handle customers’ concerns and deal with difficult situations sensibly and sensitively.

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SUCCESSFUL TELEPHONE SKILL

Overview
Learn and practice the right way to carry out a telephone conversation with courtesy. Especially when you are dealing with a frustrated person over the phone, always remember that you are representing your company.

Target audience
Executives and non-executives, telephone operator, receptionist

Delivery method
Interactive discussion, video and audio samples, small group activities

Objectives
Upon completion of training, participants should be able to:

Make and receive call effectively.
Manage call request appropriately.
Ensure clarity of messages given or received.
End a phone call courteously.

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INTENSIVE GRAMMAR COACHING

Overview
Boost your English proficiency by improving your grammar. In this course, you will be introduced to a set of must-know grammatical rules, followed by practice.

Target Audience
Executive and non-executives

Training delivery method
Hands-on activities which blend lectures, discussions, examples and language games.

Objectives

To have clear understanding on the grammatical aspects of English language
To use tenses appropriately when speaking
To write grammatically correct sentences
To increase the variety of words usage in different situations

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C.H.A.R.M. of BUSINESS WRITING

Overview
This is a highly-focused business writing class that aims to expedite your writing progress, eliminate hassles and reduce the time-consumption of re-writing. Join now to make your business writing sparkles with your lucky C.H.A.R.M.

Target Audience
Executives; those who wish to enhance their writing outcome.

Training delivery method
Hands-on activities which blend group sharing, work on authentic examples and language games.

Objectives

Eliminate wordiness and improve clarity.
Create flawless transitions in your writing.
Compose your ideas strategically.
Establish tactics to present messages to suit types of readers.
Apply proper word choice that compels reader to read further.
Write confidently without offending anyone by your tone.
Master the top 20 confusing words.

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EFFECTIVE EMAIL WRITING

Overview
Email is the most common communication bridge in today’s business world, therefore learning how to write effectively with clarity and tone that maintain rapport is crucial.

Target Audience
Executive and non-executives

Delivery method
Hands-on activities which blend discussions, practice on examples and direct learning application.

Objectives

Understand client needs and motivations
Learn quick techniques to develop your write-up
Write a customer-friendly sentence structure
Discover how to hit the right tone
Increase clarity in your ‘yes’ and ‘no’ messages

Call us today to structure a training programme that strengthens your writing in English Language!

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English Language Programmes

ENGLISH LANGUAGE PROGRAMMES

BASIC CONVERSATIONAL ENGLISH

BUSINESS ENGLISH FOR EXECUTIVES

BETTER ENGLISH FOR FRONTLINERS

SUCCESSFUL TELEPHONE SKILL

INTENSIVE GRAMMAR COACHING

C.H.A.R.M. of BUSINESS WRITING

EFFECTIVE EMAIL WRITING

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